Frequently Asked Questions

Before buying, I want to get some advice. Where can I reach out?

You can get in touch with our team for a consultation at:

0851-6301-2875

How do I buy stuff on your site?

Pick the product you want, then click ADD TO CART.
When you’re done selecting all your items, just click CHECKOUT.
If you’ve got an account, ‘Log In’ first. Otherwise, ‘Sign Up’!
Go to your cart, then proceed to PAYMENT.
Fill in the details in the fields and follow the next steps
If you have a voucher or referral code, just pop it into the box. If you don’t have one, just click NEXT to go to the next step.
Once you click COMPLETE ORDER, you’ll receive your ORDER ID, the total amount, and the bank account info for payment.
When your payment is done, remember to confirm it using the PAYMENT CONFIRMATION link in your email invoice or on our site.
Your payment will be verified within 1 business day.
Your order gets shipped the day after your payment is successfully received and confirmed by the TAKIS team. We’ll send you an email as soon as your payment goes through.
You’ll get your tracking number updated the next day after we ship your order, not from when you confirmed payment.

What delivery service do you use?

We offer a variety of shipping carriers. Please choose the one that suits your needs.

How much does delivery cost?

Shipping costs will be automatically calculated when you’re checking out.

My product arrived damaged/wrong. Can I get a replacement?

If we made a mistake, we’ll send you the correct product again and cover the shipping cost for the item you return to us. We can only accept returned products that are still sealed or haven’t been used at all. Claims must be submitted within 3 days of receiving your product. Returns typically take 3 business days to process.

When will my order ship, and what's the tracking number?

Your order will be shipped within 24 business hours after your payment is successfully made and verified (as long as we have it in stock). Your tracking number will automatically update within 24 business hours after your order is handed over to the courier. Not applicable outside of business hours or on national holidays.

Frequently Asked Questions

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